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Sunday, November 06, 2005

Help desk software - Uni takes on ITIL

Posted: 2005-11-03T01:33:00Z


href="" target="_blank" id="r-6_1102116313">Uni takes on ITIL

Sydney Morning Herald (subscription), Australia - Nov 1, 2005 "Students use service desk software which provides into practice: "For example, they are able to apply ITIL guidelines in the management of an IT help desk.".

CRM Solution Built on Microsoft .NET Framework Features Advanced
CRMAdvocate (press release), IN - Nov 1, 2005 leading provider of award winning, on demand customer support software, announced today the release of the Parature 6 Customer Support and Help Desk Solutions.

LiveTime Software Releases Version 3.6 of Its J2EE Help Desk
CRM Today - Oct 4, 2005 LiveTime provides web-based, vendor-neutral Help Desk software, Support Desk software and Service Desk software, complete with sophisticated problem


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